Is your thermometer giving up on you?
Before you reach out to us, please check the following:
That you are measuring according to instructions.
Any higher than above 37.00 indicate a fever or that you have slept differently, while any lower than 35.6 indicate that you've measured incorrectly, and we recommend that you do not enter the value into the app.
If the battery is empty.
I’ve measured twice and thermometer shows two different temperatures? Something wrong with it?
Our basal thermometer is super sensitive, in order to capture the minute changes in your temperature. With every reading your body’s temperature will naturally rise, and so the first reading is likely to come out lower than the next. There is no need to measure twice as the first reading will be the closest to your actual resting temperature.
Testing of functionality: If you are worried about how you measure, or the thermometer function, use the Calibrate thermometer function within the app.
Should you have issues with other flaws of the thermometer such as blinking display, loose power-button or anything else that is "abnormal", please do reach out as we are keen on giving you the best service and ensuring accuracy of your measurements.
! Shipping fees for returns/reclamations are paid by customer.